dbbet Privacy Policy

dbbet is an online gaming and betting platform operated for users in Bangladesh. This Privacy Policy applies to the dbbet website, mobile application, and all related services. It takes effect from the moment you create an account, log in, or use any of our services.

The main purpose of this policy is to clearly inform you of what data dbbet collects, why it is collected, and how securely it is kept. Please read this policy carefully before using our services. Our Terms and Conditions and this Privacy Policy together form the legal basis of your relationship with dbbet.

dbbet provides services exclusively to individuals aged 21 and above. If a person operates an account by misrepresenting themselves as an adult, full responsibility lies with that individual.

dbbet collects user data in two main ways — information you provide directly, and information collected automatically.

2.1 Information You Provide Directly

When you register or log in to our platform, the following information may be collected:

• Full name, date of birth, and gender
• Email address and mobile number (for OTP verification)
• Username and password
• Mobile banking account details — bKash, Nagad, or Rocket number (for deposits and withdrawals)
• Identity verification documents, if account verification is required
• Messages and information you provide when contacting support

2.2 Automatically Collected Information

The following information is recorded automatically while you use the platform:

• IP address and device type (mobile, tablet, or desktop)
• Operating system and browser version
• Session duration and navigation activity on the platform
• Game history, bet amounts, and transaction details
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases dbbet may receive information from third-party service providers — such as payment processors or identity verification services. This information is used solely to verify the security of your account and the legitimacy of transactions.

dbbet uses collected data only for specific, lawful purposes. The main reasons your data is used are described below:

• Account management: To complete registration, login, and account verification.
• Financial transactions: To process deposits and withdrawals via bKash, Nagad, or Rocket, and to maintain transaction records.
• Service improvement: To recommend games based on your preferences and to improve platform performance.
• Bonuses and promotions: To correctly apply VIP cashback, welcome bonuses, and other offers.
• Security and fraud prevention: To detect and prevent unauthorised logins and financial fraud.
• Customer support: To resolve your questions or issues — via live chat and email.
• Legal obligations: To meet applicable legal and regulatory requirements.
• Communications: To send you important service-related notifications.

We do not use your data beyond the purposes listed above. To ensure responsible gaming, dbbet may also record certain specific information under the Responsible Gaming section — such as self-restriction requests or limit-setting requests.

dbbet does not sell your personal data. However, to operate our services properly, data may be shared on a limited basis with certain third parties:

4.1 Payment Service Providers

For deposits and withdrawals, the necessary transaction details are shared with mobile banking platforms such as bKash, Nagad, and Rocket. This information is used solely to complete the relevant transaction.

4.2 Game Service Providers

Games from various studios including Pragmatic Play, PG Soft, JILI, and Evolution are available on our platform. Technical data from game sessions (such as bet amounts and results) may be exchanged with these studios' servers for technical reasons.

4.3 Security and Verification Services

Specialist third-party services may be used for fraud prevention and identity verification. These providers operate under strict confidentiality agreements.

4.4 Legal Obligations

If a legal directive is received from a government authority or court, dbbet is required to disclose information in compliance with applicable law. In such situations, dbbet will make every effort to inform you, unless prohibited by law.

To protect your data, dbbet has put in place a number of technical and organisational measures:

• SSL encryption: Every connection is encrypted using SSL (Secure Socket Layer) technology, which prevents third-party access during data transmission.
• Secure server infrastructure: Data is stored in secured data centres accessible only to authorised personnel.
• Password hashing: Your password is never stored in plain text — it is secured using an advanced cryptographic hashing method.
• Two-step verification (OTP): OTP verification is activated for suspicious logins or transactions.
• Regular security audits: Platform security vulnerabilities are checked regularly and addressed promptly.
• Staff training: Members of our support team are trained to comply with data privacy rules.

However, technology experts acknowledge that no method of transmitting data over the internet is 100% secure. dbbet makes every effort to protect your data, but cannot guarantee the absolute security of every connection. For the security of your account, use a strong password and do not share your login details with anyone.

Cookies and similar technologies are used on the dbbet website and application. A cookie is a small data file stored in your browser or on your device.

6.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and for the basic functionality of the platform.
• Functional cookies: Used to remember language preferences, the last game you played, and other settings.
• Analytics cookies: Used to understand which sections of the platform are used most — this information helps improve our services.
• Security cookies: Used to detect suspicious activity and protect your account.

6.2 Managing Cookies

You can disable cookies from your browser settings. However, please note that disabling essential cookies may cause some platform features to stop working correctly — such as staying logged in or keeping a game session active.

Every user registered with dbbet has certain specific rights regarding their own data:

• Right to access: The right to request information about what data is stored about you.
• Right to rectification: The right to update incorrect or outdated information in your profile.
• Right to erasure: The right to request deletion of your data in certain circumstances — however, some data may need to be retained for a set period due to legal obligations.
• Right to object: The right to object to your data being used for certain purposes.
• Right to data portability: The right to request your data in a structured format.
• Right to opt out of marketing communications: The right to request that promotional messages be stopped at any time.

To exercise any of the rights listed above, please contact our support team. You will find contact details in our About Us section. We will process your request as quickly as possible.

dbbet retains user data only for as long as necessary. The following factors are considered when determining the retention period:

• The period during which the account remains active
• The legally required retention period for financial transaction records
• The potential need to handle disputes or legal claims
• Fraud prevention and security purposes

If you request account closure, dbbet may retain your data for a set period arising from legal obligations and the need to audit financial transactions. Once that period has passed, your data will be securely deleted or fully anonymised.

dbbet services are exclusively for adults aged 21 and above. We do not knowingly collect data from or provide services to minors.

Age verification is in place at the time of registration. If a minor opens an account using false information and this is brought to our attention, we will immediately close that account and delete all associated data.

If you become aware that a minor is using our platform, please notify our support team immediately. For more information on responsible gaming, please read our Responsible Gaming section.

dbbet reserves the right to change or update this Privacy Policy at any time. For significant changes, we will publish a notice on the platform and the date of the update will be shown at the top of the policy.

Your first login to or use of the platform after an updated policy is published will be considered your acceptance of the new policy. We therefore recommend that you visit this page regularly.

If you object to any part of the updated policy, please stop using the platform and request closure of your account. Please review our Terms and Conditions to stay fully informed about all service terms and changes.

If you have any questions or feedback about this Privacy Policy, or any requests regarding your data, please get in touch with us:

The dbbet customer support team is available seven days a week, 24 hours a day — in both Bengali and English. Ways to reach us:

• Live chat: Log in to the platform and use the chat option — this is the fastest way to get a response.
• Email: [email protected] — send an email for formal privacy-related requests.

We take every privacy-related request seriously and try to respond as quickly as possible.